Refund policy

REFUND POLICY

At MatrixOne Brands, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return the unused portion in its original bottle within 30 days of the invoice date to receive a full refund of the purchase price. To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging with proof of purchase.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, the refund will be processed, and a credit will be issued to your original method of payment. The processing time for refunds may vary depending on your payment provider.

Shipping for Returns

Please note:

• You are responsible for covering the shipping costs for returns.
• Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
• The delivery time for exchanged products may vary depending on your location.
• We cannot guarantee receipt of your returned item.